Frequently Asked Questions (FAQ)

The easiest way is to use the secure booking engine on our website. You can also send us an inquiry through our contact form for custom trips, or call us directly.

We understand plans can change. We offer a full refund for cancellations made up to 48 hours before the scheduled pick-up time. For cancellations made within 48 hours, a fee equivalent to one day’s rental may apply. Please see our full Terms & Conditions for details.

We recommend booking as early as possible, especially during the peak season (June-September) and for special events like weddings. This ensures the best vehicle availability and pricing. For last-minute requests, please call us directly.

Yes. We offer dedicated corporate accounts for our business clients, which include benefits like simplified booking and consolidated monthly invoicing. Please visit our Corporate Services page or contact us to learn more.

Our standard self-drive rental price includes the vehicle, standard Collision Damage Waiver (CDW) insurance, and 24/7 roadside assistance. Our chauffeur service quotes are all-inclusive of the vehicle, driver, fuel, and parking fees.

No. We believe in 100% transparent pricing. Any optional extras (like child seats, cross-border insurance, or one-way fees) will be clearly itemized in your quote before you book. The price you see is the price you pay.

Yes, for all self-drive rentals, a security deposit is required at the time of pick-up. This is taken as a pre-authorization on a valid credit card in the lead driver’s name. The amount is released in full upon the safe and timely return of the vehicle according to the rental agreement.

We accept all major credit cards (Visa, MasterCard, American Express) for online bookings and security deposits.

For self-drive rentals, you will need a valid driver’s license held for at least two years, a valid passport or national ID card, and a credit card for the security deposit. An International Driving Permit (IDP) is not required if your license is in the Latin alphabet.

No. All of our passenger vans with up to 9 seats (including the driver) can be legally driven with a standard “Category B” passenger car driver’s license.

Yes, we offer child seats and booster seats for a small additional daily fee. Please request these during the booking process to ensure we have them ready for you.

Our 9-seater vans can typically accommodate 6-8 large suitcases with all seats in use. This makes them ideal for airport transfers and group road trips.

Your safety is our priority. Every rental includes 24/7 roadside assistance. In the unlikely event of a breakdown or accident, please move to a safe location and call the support number provided in your rental documents immediately. We will guide you through the process and arrange for assistance.

Yes, cross-border travel to neighboring countries (like Croatia, Montenegro, Serbia) and most of Europe is permitted. You must inform us of your travel plans in advance so we can prepare the necessary cross-border insurance (Green Card). A small fee applies for this documentation.

Our standard fuel policy is “full-to-full.” You will receive the vehicle with a full tank of fuel, and we ask that you return it with a full tank.

Our standard rentals include a generous daily mileage limit that is more than sufficient for typical tourist and business travel. For very long-distance trips or long-term rentals, please discuss your planned route with us.